Enhanced Sales Order Management

Deliver Complete Customer Satisfaction
Today, customers demand consistent service and sales support and thus call centers are quickly evolving into complete customer contact centers.  The call center's importance is rapidly escalating as it increasingly provides support for all customer interactions.

• Ease of use through one centralized customer/consumer and prospect information system
• Rapid customer/consumer lookup methods by names, phone numbers, addresses, etc.
• Consolidated view and update functionality of relevant customer/consumer information
• One touch access to customer/consumer history
• Complete Sales Order Management and Advanced Pricing functionality
• Opportunities for cross and up-selling through related product suggestions based on buying habits
• Quick display of product notes and product attachments
• Display of product availability
• Marketing source code tracking for marketing campaign analysis
• Integrated credit card authorization and settlement processing
• Multiple payment method capabilities
• Integrated multi-carrier shipping/logistics functionality
• Order holds functionality
• Sales tax functionality by customer shipment locations

To find out more information, email us at: smartcommerce@premierway.com.