Comprehensive Consulting and Support

Premier provides comprehensive service and support throughout the life cycle of your project to enable your organization to realize it business objectives. Our services include:

• Training
• Consulting Support
  • Project Management
  • Implementation Consulting
  • Technical Upgrades and CNC Consulting
  • Custom Software Development
• Technology Integration Services
• SERVICEplus Product Support

Training To Transfer Product Knowledge
Premier is committed to providing the most comprehensive and highest quality training services tailored to your project’s unique knowledge transfer requirements. Together with our Solution Partners, we offer and deliver a full range of training services at our Training Centers or at your organization’s facilities. Further, our knowledge transfer efforts address your initial, upfront, project team training, end-user training in preparation for Go Live and post-Go Live training for new members of your organization.

Consulting Support to Assist “Every Step of the Way”
At Premier, we assist our customers with all aspects of their implementation requirements for JD Edwards. SmartCommerce and other partner solutions. Using our five-step Express implementation methodology, we work with your organization to develop the appropriate project strategy, timing, and approach based on your business objectives, timing requirements, resource availability and expertise as well as other relevant considerations. Premier’s goal is to assist your organization meet its implementation objectives on a timely basis and within its budgetary constraints.

• Project Management
  Utilizing a full set of automated tools for process and project management, communications, status reporting and issue resolution, we take the guesswork out of managing complex information technology projects. This allows your organization to focus on key areas that bring the most value to your project – understanding of the business, its requirements, and how to best utilize the new solution.
• Implementation Consulting
  Using our Express methodology, our consultants work closely with your implementation project team to successfully evaluate your requirements, design and configure the solution and guide you through all aspects of the implementation process culminating with your successful Go Live and post-Go Live support period.
• Technical Upgrades and CNC Consulting
  Our technical consultants provide a comprehensive set of technical upgrade and CNC services to support JD Edwards EnterpriseOne (formerly OneWorld) and World Software customers as well as other solutions such as SmartCommerce and Create!form. Our JD Edwards services include the application of service pack updates, completion of release upgrade as well as the CNC consulting support that your organization requires during implementation or after Go Live.
• Custom Software Development
  Premier’s high-skilled developers can assist your organization with all aspects of custom programming using JD Edwards EnterpriseOne Toolset development, World Software RPG or Microsoft .NET. Our services address data conversion programming, interfaces development, report development or enhancements to the business solution. We can even develop complete application modules not provided by JD Edwards EnterpriseOne and World Software.

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Technology Integration Services to Address Hardware and Technology Needs
Unlike traditional hardware distributors that simply resell hardware, Premier provides the technology services to transform our hardware offerings from partners like Dell into productive, high return-on-investment (ROI) business solutions. Our technology experts can assist with the definition of your requirements, the sizing and design of your technology architecture.

SERVICEplus Product Support to Deliver Assistance after Go Live
Following your organization’s successful completion of its implementation project, Premier’s SERVICEplus Support Center is ready to provide post-Go Live product support for our solutions including JD Edwards, SmartCommerce, Create!form and others. The SERVICEplus mission is to “enable customer success through timely, accurate and professional support” and achieve total customer satisfaction.

Knowledge and Years of Experience Make the Difference
All Premier consultants are highly trained and possess significant experience implementing their focus business solution such as JD Edwards, SmartCommerce, Create!form and others. Through their detailed knowledge of the business solution and software, our consultants can provide the required insight to properly design and configure the technology to address your organization’s business requirements. Additionally, the large majority of our consultants have large-scale, international project experience and are proficient in both English and Spanish.

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