CNCplus Services

Services Provided by CNCplus

• Timely Assistance with CNC Issue Troubleshooting and Resolution
• Package Builds, Deployment and Generation to all Servers
• ESU/ASU Installation using Change Assistant
• Service Pack Installation and Testing using Multiple Foundations
• Object Configuration Manager Activity Rules Setup
• Object Management Workbench Project Promotion
• Report Writer and Toolset Development Assistance
• Performance Tuning for Enterprise, Database and Web Servers

CNCplus Service Options

• Provides a solution plan to address any current technical issues that are outstanding; and
• Delivers recommendations to improve your environment(s) in advance of CNCplus support.

CNCplus Silver
This service option is appropriate for customers needing occasional support with their EnterpriseOne™ environment. Support is provided 5 days a week during an 8 hour window with a 4 hour guaranteed response time. Weekend or after-hours support is available as an optional service.

CNCplus Gold
This service option is appropriate for customers needing some after hours support with their EnterpriseOne™ environment. Support is provided 5 days a week during a 12 hour window with a 2 hour guaranteed response time. Weekend or after-hours support is available as an optional service.

CNCplus Platinum
This service option is appropriate for customers needing dedicated support for their EnterpriseOne™ environment. Support is provided 24 hours a day with a 1 hour guaranteed response time.

Other Technical Services
In addition to CNCplus, Premier offers such technical services as:

• Release Upgrades;
• EnterpriseOne Toolset development services;
• Performance tuning; and
• Database administration.